Our comprehensive service includes many “additional services” which most High Street estate agents will charge extra for. Our simple fee structure is inclusive of all the services and products we require to manage our landlords’ properties.
We are totally committed to protecting our landlords’ investments a full management product suite has been developed to give our landlords complete peace of mind.
Please see the table below for a full breakdown of our services and a comparison of our pricing structure versus our competitors’ full management products.
We have developed a network of vetted Partner Agents who have local presence and in depth knowledge of our core areas within all London postcodes.
By utilising their applicant databases and ability to source qualified professional and corporate tenants, we can focus solely on the management of our landlords’ properties.
A distinct advantage of working with a selection of Partner Agents is that we can choose to instruct the best performing Partner Agent for each property we are managing. As we are not tied to any individual agent, we can source the most competitive agent and tenants for our landlords.
Our Partner Agents will provide maximum marketing exposure for all our stock through all of the major online property portals which includes Rightmove, Zoopla, Findaproperty, Primelocation as well as the more traditional mediums of board based and printed marketing materials.
Our landlords will only have to deal with iPropertyServices throughout the tenant procurement process and we act as a secondary check point to ensure the right candidates are placed within your property.
All our tenants are subjected to a full comprehensive referencing service. We instruct an independent FSA regulated referencing agency that will provide an accurate and impartial assessment for each prospective tenant.
This independent referencing completes Phase 1 of the iPropertyServices Tenant Procurement Policy and this information is used to assess a tenants risk profile in conjunction with other variables which can adversely affect a tenancy i.e. the strength of additional guarantors and previous history.
Following the amendment of the 2004 Housing Act, all Tenant Deposits are required to be protected within a government approved scheme. This has caused a significant change to the ability of a landlord to make a claim against property damage or financial losses resulting from a tenancy breach. Landlords MUST provide acceptable physical evidence of any breaches if they wish to recover losses from a tenant.
The iPropertyServices Full Management product includes a comprehensive Tenant check-in and check-out which is based on a High Definition video inventory accompanied by a typed PDF document of all the associated audio commentary.
Video inventories are the perfect way to accurately record the condition of rental property and its contents removing virtually all scope for problems that may arise from landlord/tenant disputes or a home insurance claim.
An independent and professionally carried out property inventory will provide more credibility in court than a self-prepared one. Tenants are aware from the start of the tenancy that they will be held accountable and there will be no room for making spurious claims. Should the tenant contest a landlords claim, we will utilise a unique Dispute Resolution Service, which provides a specialist solicitor, free of charge, to handle tenant negotiations, collate evidence and submit the case to the relevant adjudication body.
In addition, all our landlords properties will be visited every 4 months as part of our Property Inspections policy to ensure the property is being maintained and the tenants are not in breach of any tenancy obligations.
These inspections are all included in our Full Management Fee.
There are currently over 50 Acts of Parliament and more than 70 sets of regulations that govern the private rented sector.
iProperty Services are members of ARLA, Residential Landlords Association (RLA) and the Guild of Residential Landlords. We are also members of an independent redress scheme The Property Ombudsmen and a registered SafeAgent.
Our membership to associations forms the basis of our operating principles and provides us with the framework and governance to effectively manage our landlords’ properties.
We are committed to continuous professional development to ensure we are abreast of all industry and legislative changes in the marketplace.
We treat every property as if it were our own. As experienced landlords, we have experienced the poor service provided by so many London agents. The common frustrations we have experienced as landlords include:
Unanswered telephone calls
Delayed email responses
Lack of transparency
Basic tasks not being satisfactorily completed
Unprofessional manner and approach to business
Limited knowledge around legislation and tenancy issues
A complete lack of empathy in difficult situations
We want to be the agent of choice and are looking to retain our landlords long term. Our aim is to deliver an exceptional service and to exceed the normal expectations of an estate agent. Our personal involvement and meticulous attention to each property distinguishes us from our competitors.
We have invested heavily into our IT infrastructure providing our Landlords and Tenants with a private login area to access all of the documentation associated with each property and tenancy. The main landlord benefits include:
Portfolio Overview with real time alerts
Online and downloadable Income / Expenditure statement
Tenancy Documents (AST’s, Landlord Terms and Conditions, References etc)
Certificates (Copies of EPC, Electrical, Gas Safe)
Historic Invoices and Statements (Repairs, Services, Fees)
Photos, Inventories and Reports
Tenancy Deposit Information (Prescribed information and Certificates)
The Tenants login area enables them to raise maintenance requests, download the above stated appliance manuals and make online rent payments. Both Landlord and Tenant accounts are accessible 24 hours a day from any internet enabled device.
By effective utilisation of technology, iPropertyServices has minimised the time spent on administrative tasks to focus our effort on the actual property management of our landlords properties.
We are completely transparent. There is no stealth or hidden charges in our Terms and Conditions. We provide a clear pricing structure to ensure Tenants and Landlords are aware of all charges involved in a tenancy life cycle.
We provide Landlords with all associated costs on the first page of their terms and conditions. Tenants are informed of all associated costs before they make an offer or tenancy application.
Consumer group Which? And the Office of Fair Trading recently published:-
Letting agents should give consumers upfront prices that clearly set out all their fees and charges, a new OFT investigation has said.
The OFT investigation has exposed several consumer protection issues in the lettings market, including poor service, surprise charges and drip pricing.
These findings echo the results of a Which? investigation carried out in November 2012 which also found high unexpected fees and drip pricing.
The OFT analysed nearly 4,000 complaints made by tenants and landlords and found that nearly one third (30%) were about fees and charges.
Service |
Typical Costs |
High Street Agent |
iPropertyservices |
Preparation of Tenancy Agreement |
£150 +VAT |
Not included |
Included |
Inventory |
£250+ VAT |
Not included |
Included |
Check in |
£50 + VAT |
Not included |
Included |
Check out |
£100 + VAT |
Not included |
Included |
EPC Arrangement |
£45 +VAT |
Not included |
No arrangement charge |
GSC Arrangement |
£45 +VAT |
Not included |
No arrangement charge |
Deposit Registration |
£40 + VAT |
Not included |
Included |
Deposit Dispute Administration |
£150 + VAT |
Not included |
Included |
NRL/Tax retention Administration |
£250 + VAT |
Not included |
Included |
Contractor invoices marked up |
From 20% |
Not included |
No mark-ups |
Income/expenditure report |
£25 + VAT |
Not included |
Included |
Property inspections (per visit) |
£50 + VAT |
Not included |
Included |
Example: If you receive £1500 per month rent and you manage to negotiate the commission rate down to 14 %:-
Typical Agent - £2520 + VAT at 14% plus extras of £1315 + VAT = £3835 + VAT
iPropertyServices - £2520 + VAT at 14% no extra charges = £2520 + VAT
A saving of £1315 + VAT for a superior service.